• ISO 9001:2008 certification has been in place for over a decade now and is used by both customers and companies as a method of controlling their quality.
  • The Standard provides a framework to manage your business and ensure a philosophy of continual improvement in all aspects of your business.
  • It is externally assessed on an ongoing basis to ensure these business practices are maintained.
  • The principles of ISO 9001:2008 are:

ISO 9001: 2008 is an international standard related to quality management system, applicable to any organization from all types of business sectors and activities.
ISO 9001:2008 is based on eight quality management principles (all fundamental to good business practice).

When fully adopted, these principles can help improve your organizational performance:

  • Customer focus: organizations depends on their customers, and therefore need to shape activities around the fulfillment of market need

  • Leadership: is needed to provide unity of purpose and direction

  • Involvement of people: creates an environment where people become fully involved in achieving the organization’s objectives

  • Process approach: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another

  • System approach to management: the effectiveness and efficiency of the organization depends on a systemized approach to work activities

  • Continual improvement: adopting this as a part of everyday culture is a key objective for an organization

  • Fact based decision-making: effective decisions are based on the logical and intuitive analysis of data and factual information

  • Mutually beneficial supplier relationships: such relationships will enhance theability to create value.


  • Involves Top management in the improvement of the Quality management System
    Facilitates the organization to become a customer-focused organization.

  • Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer’s needs and expectations.

  • Increases the effectiveness and efficiency of the organization through continual improvement in systems and products /services quality.